Telphin Cloud PBX is a big number of features:
For company
Receive all incoming calls and redirect them automatically. Connect an additional phone numbers. Use individual rules to receive calls. Send and receive faxes.
For employees
Communicate free within the network. Manage calls and negotiate on mobile phone. Organize Call Queue. Use Voice mail. Transfer and capture incoming calls.
For manager
Increase the efficiency of business processes. Train and control the work of employees. Analyze statistics.
For company
Multiline phone number
Connect the direct number in code of the city you need and receive an unlimited number of one-time incoming calls. All your clients and partners will reach you easily. No one will hear signal «busy». Monthly fee does not depend on the number of incoming calls.
Connect additional telephone numbers
Connect as many external numbers as your business needs. connecting to multiline numbers of those cities where you wish to work. All calls will be accepted in the head office. If it is nessary you can connect third-party phone number to Telphin Cloud PBX.
Interactive voice response, IVR
Interactive voice response distributes calls automatically. Client will receive a quick response. It will be easier to reach necessary department or division in the company.
Scenarios of call distribution
Adjust different scenarios and algorithms of incoming call processing according to structure, work schedule and goals of your company.
Sending and receiving faxes
Send, receive and store facsimile messages in the PDF format. There is no need to have a fax machine. The main thing you require is access to email.
Conference calls
Negotiate with an unlimited number of one-time participants. Employees and partners, your and third-party clients can connect to conferences. Including subscribers of other communications service providers.
Сallback
Place button «Free call» (or use other text) at your website and provide connection your clients with company.
Voice control
Client does not have to remember an extension number. For connection is enough to say employee's or departmen name.
For employees
Extension numbers of employees
(extension lines)
Unite your employees from different corners of the world into one corporate network with three-digit extension numbers. Communication between the extensions will be free. Telphin Clod PBX plans start from 3 extension lines. The total number of corporate network extension lines is unlimited.
Call Queue
Organize Call Queue when you receive many one-time incoming calls. As soon as an operator finishes a conversation, the virtual telephone exchange connects him to the next client waiting in the line. While waiting the caller can listen to support information, music or an advertisement. This function is easily configured through a web interface of Cloud PBX.
Call Transfer
Transfer incoming calls to any telephones, including external ones. Cloud PBX allows you to transfer a call at any time of conversation.
Call Intercept
Intercept incoming calls of colleagues who are away and transfer them to your number within the corporate network.
Call Forwarding
Set up call redirection of incoming calls to any telephones including external and mobile numbers. The setting will depend on time, day of the week and other conditions.
Black list
Block unwanted incoming calls from certain numbers. You can also block outgoing calls, for example, international calls from extension numbers.
Password for connection
Password protects access to any extension number of your corporate network. The password is entered in the tone mode under the direction of the voice menu.
Voice mail
Set up unified corporate and personal employee's voice mailboxes using individual algorithms.
For manager
Integration with any CRM (Open API)
Link office telephony with any IT-application to increase business efficiency. It will help to optimize work with clients, planning, personnel management, e-document, accounting, staff training, etc. Use ready solution or create your own one.
Record and store conversations
Establish and store an archive of important telephone negotiations and conferences. Control your employee's work, follow the procedure and prevent information leak.
Сall statistics
Take into account information about numbers witch used to make or receive calls, number of received and missed calls, duration of calls and use it to evaluate personnel and plan your company’s work.
Connection to a conversation
Train new employees connecting to their phones during conversations. Control and direct work of a trainee while staying unnoticed by the client.
Connection safety
Protect your corporate telephone network from unauthorized access, applying the scheme of connection with virtual tunnels.